Ordering

These details have been amended, and are correct as of 22nd April 2011. The postage & packing charges have been updated to reflect changes to Royal Mail postage rates, and are correct for the foreseeable future;

Ordering from our Current Stock

You can Reserve up to 6 wagons, by e-mail, by letter or by telephone. Let us know which current wagons you would like to purchase and we will put them aside for you for up to 3 weeks.

You can Order current wagons by sending us a cheque (£GBR, please). Wagons are priced individually, and our Post & Packing charges are listed below. Other payment options are noted below.

Our e-mail is enquiries@wessexwagons.co.uk

Our address is: 21 Oldway, Stogumber, Somerset, TA4 3SX

Our telephone number is: 01984 656470

Ordering Future Releases

You can Reserve up to 6 future wagons, by e-mail, by letter or by telephone. Let us know which of our forthcoming wagons you would like to purchase and we will put them aside for you once they arrive.

We welcome you sending us a cheque ahead of the new releases being delivered to us; This helps us send out your order quicker, and ensures you are allocated popular wagons before stocks run short. Early payment cheques will not be cashed until the first of the new stock you’ve requested has arrived.

UK customers; we do expect you to pay for any wagons you have reserved within three weeks of the scheduled release date. We will endeavour to ‘shout’ if there is any risk of your allocation being returned to stock, but only by e-mail.

Payments

Payment in full secures delivery, subject to the stock remaining available. Cash or Cheques only.

Cheques, in £GBP, to “B & H Harding” please.

We do not recommend sending cash through the post: please contact us in advance if you intend to do so.

We accept cash or cheques when you purchase wagons at a model railway exhibition.

The charges for establishing ourselves with a credit card facility are prohibitive, and we have no plans to introduce this option. Payment through Paypal is now available for overseas customers, and for UK customers with orders over £50.00: e-mail us with your order and a request to pay via Paypal, and we will process orders individually [Note: there is a small additional charge for this option, to cover PayPal fees]. Payments can also be made by on-line bank-to-bank (BACS) transfer; again, please call or e-mail us to arrange the details.

Post & Packing Charges:

If in doubt, please call for confirmation.

Despatch:

We endeavour to despatch all orders within 7 days. However, Wessex Wagons fits in around our jobs and domestic commitments so please allow up to 21 days for delivery.

We now use strong, lightweight postal boxes, to protect your wagons in transit.

Our postage and packing costs include Royal Mail’s direct charges plus the costs of lightweight postal boxes and other packing materials. We believe our P&P charges compare most favourably with the average P&P rates charged for model railway wagons offered on eBay.

All standard UK orders are despatched using the Royal Mail 2^nd class small packet rates. We strongly support our village Post Office, which has limited hours and a single, busy postmistress! We always retain a receipt of posting.

All standard orders to Europe and Worldwide are dispatched using the Royal Mail Air Mail service for small packets. Again, we always retain a receipt of posting.

Assurance:

We believe that Royal Mail offers a reasonably secure service. Wessex Wagons cannot be held liable for orders that do not appear to reach their destination when we have despatched the goods in good order and with proof of posting. We will, however, endeavour to obtain compensation on behalf of each customer, in line with Royal Mail’s compensation terms.

Royal Mail has detailed terms and conditions of carriage, and they offer only a modest level of compensation should a package not reach its destination. Visit www.royalmail.com for details of all Royal Mail services, for the UK and overseas.

To ensure that the value of the packets we send does not exceed the possible compensation offered by Royal Mail, we will always split orders for 5 or more wagons into two or more separate packages. We have adjusted our P&P rates to reflect the slightly higher costs involved.

As an alternative, we do offer to despatch orders using the Royal Mail’s premium services, ‘Special Delivery^tm Next Day’ or, for our overseas customers, ‘Airsure^®’. Packages sent using these services receive priority handling, and are electronically tracked. Also, compensation levels will cover the full replacement value of our products. Rates for P&P using these premium services are given above, or available from ourselves. If you would like us to send your wagons using these services, please let us know when you place your order.

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