28 December 2005

Responding to the Ofcom Policy Consultation

Responses must be received by 5pm on Monday 9 January 2006

How to Respond


Read and follow the instructions given in the full consultation document

(this 37-page document covers the policy in full legal detail and includes 5 pages of instructions about how to respond)


Write, fax or email to:

You can telephone Mr Phillips for advice on 020 7981 3856.

The main Ofcom contact centre number is 020 7981 3040 (press 0 to speak to somone)

The question

The primary question asked in the consultation is:

Are consumers concerned by Silent Calls and do you agree with Ofcom’s approach?

This approach includes a requirement that "Any abandoned calls must carry a recorded information message which identifies the source of the call", i.e. No Silent Calls.

This requirement is meaningless unless something is done about it. The action already taken under the new policy has omitted this requirement. Implementing the new policy has not led to Ofcom using its powers to stop any one of the five companies investigated and found to be making Silent Calls from doing so.

The answer

The basis of my own response will be as follows:

You know who makes Silent Calls - You have the powers to stop them - DO IT NOW!

Please use your own words to express your own view, identify those represented by your response and say whether you are happy for your contribution to be published by Ofcom.

My contact details

You can contact me for advice, information or anything else at:

Silent {dot} Calls @ ntlworld {dot} com


David Hickson