Ofcom Silent Calls Consultation - How to respond

Responses must be submitted by 5pm on 9 January 2006.

1. Read and follow the instructions given in the full consultation document.

OR

2. Write, fax or email to:

Frank Phillips

Competition and Markets, Ofcom, Riverside House, 2A Southwark Bridge Road London SE1 9HA

Fax: 020 7981 3333

Email: frank.phillips@ofcom.org.uk.

You can telephone Mr Phillips for advice on 020 7981 3856.

 

The primary question asked in the consultation is:

Do you agree with Ofcom’s approach?

This approach includes a requirement that "Any abandoned calls must carry a recorded information message which identifies the source of the call", i.e. No Silent Calls.

This requirement is meaningless unless something is done about it.

My own response will be as follows:

You know who makes Silent Calls - You have the powers to stop them - DO IT!

 

Six weeks after this was announced it is seen that action by Ofcom has not imposed this requirement on companies that it knows to be making Silent Calls.

The two major trade associations covering telemarketing and telephone research companies still have Codes of Practice that allow members to make Silent Calls.

In response to a survey, not one of over 400 members of these associations have indicated that they are or intend to complying with this requirement.

Ofcom has no plans to enforce this requirement in future.